Booking occurs when you reserve any travel product, such as flights, accommodation, car hire, destination activities, rail, cruises, and insurance. Once you have booked products through www.bestfares365.com or through one of our booking agents in person or via phone, we must receive payment (and the Credit Card Authorisation form if paid by credit card) , before your tickets or travel products will be issued to you. The issuing of tickets happens once Direct Flights has received payment for your booking (and the Credit Card Authorisation form if paid by credit card) and has processed the transaction.

If you have not received a confirmation from the airline or travel agent you booked with, first check your junk folder. If it is not hiding in there and you still have not received an email after 24 hours, you'll need to contact your airline or travel agent. If you cannot find your confirmation email, please search your inbox for the email with the subject line " Your Reservation”, or check your Spam folder. If you still cannot find your confirmation email, it is likely that your booking is not completed. Call them (call the flight directly or our site customer. Mention the pnr/booking reference number.

You can send us a cancellation request under the header 'Change or cancel' in 'My Trip' on our website. Please note: if have you booked a flight with a “low-cost carrier” (for example Air Asia), you must contact the airline directly to cancel your ticket. Please note: this is a cancellation request; your booking has not been cancelled yet!

Cancelling your trip will always require costs. Depending on the ticket conditions of the airline, you have the right to receive a (partial) refund, or it is also possible that your ticket cannot be cancelled. In that case you will not receive a refund. You can read these conditions by clicking on 'View ticket conditions' Please note (If your departure is within 4 days or if your booking was made today, please contact us by phone. Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made via phone): • Date Change / Routing Change after ticket is issued: When fare conditions permit, changes can be made with some fees. Our service fee is $155 per person. In addition to this, the Airline will also include fare and tax differences and re-issue fees. Upon request, we would check and advise you before proceeding. • Name Correction after ticket is issued: When a name correction is permitted by the Airline, our fee is $155 per person plus Airline fees. Upon request, we would check and advise you before proceeding. Name correction within 24 hours of departure or over the weekend will incur an urgent fee. Please check with us. • Refunds: Refunds eligibility will be based on the airline’s terms and conditions for your booking. Refund amount is dependent on the usage of your booking. If you are not sure, you can email us at refunds@bestfares365.com to check the terms and conditions of your booking. We will only lodge a refund once we have received an email confirmation. Once we have submitted your booking in refunds, it may take up to 8-10 weeks to be processed from our suppliers. If we received it earlier from our suppliers, we will refund it back to the original form of payment. You can check back with us after 4 weeks. Note: - Merchant fees (2%) are non-refundable, including bookings with promotional 0% Visa/Mastercard’s fee. - Merchant fees will be deducted from the refund amount. - We are unable to advise the exact refund amount since it is at the discretion of the airline. This is because certain taxes, fuel charges, etc are not refunded.

If you missed your flight mean you no show on that flight, please contact the Airline directly for assistance. We can also help you to re-book the next available flight if fare ruling on the original ticket permit it. In rebooking, the airlines may charge No-Show fees plus fares & taxes differences & re-issue fees. Upon request, we would check and advise you before proceeding. In the event, you cannot make the outbound flight and you do not notify us or the Airline, which result in a no show on departure date, your inbound flight will automatically be cancelled by the Airline. You may not be notified by the Airline of this. Some airlines will not give Refund in a No-Show situation. If you wish to make an enquiry on date change or cancellation to an existing booking, please contact bestfares365 during business hours, Monday to Friday. Over the weekend/public holidays or for change within 48 hours of departure, please contact the Airline directly for assistance.

You can easily reserve seats with us or on the airline's website yourself. Use your online check-in number (listed on your e-ticket) to sign in on the airline's website. some airlines charge for seat reservation. It may also be that you can only reserve a seat during online check-in.We charge a service fee of $12 per person for international flights and $5 for domestic flights .For passengers who wish to select their seats before their flight. If there are any airline fees applicable, that will be added extra to the “Seat Selection Charges”. Please note, these costs are an indication and not the exact amount.

Every ticket has its own conditions when it comes to changing a flight date or route. When fare conditions permit, we can cancel your ticket upon written confirmation and lodge it for refund/credit use. From the refund amount, a service fee of $222 per adult, $175 per child and Infant is non-refundable will be charged for International Ticket. In addition to this are the Airline’s cancellation fees. If credit use is applicable, it will dependent on the Airlines’ terms and conditions. For the rebooking and reissuance, there is our change fee ($155) per adult and child, plus airline fees, fare and tax differences from the original ticket. Merchant fees (2%) are non-refundable. You can send us a request to change your flight date under the header 'Change or cancel' in 'My Trip' on our website and we will try to contact you as soon as we can. Please note: if have you booked a flight with a “low-cost carrier” or your flight is in next 24 hours you have to contact the airline directly to change your ticket. In the instance of a partially used ticket (one segment is used), the refund value can amount to nil after cancellation fees have been deducted. Should you need to cancel your flight, you need to give us a written request 72 hour before departure. For hotel confirmed bookings, many suppliers charge at least the first night. Conditions vary by supplier. Please email to refunds@bestfares365.com (If your departure is within 4 days or if your booking was made today, please contact us by phone.)

At the moment, multi stop or round the world itineraries are available on our website or you can contact one of our consultants on Main line (Sydney): +61 2 9646 3688 or email on bookings@bestfares365.com