Refund Policy


Special Discounts are available through our Compassion Exception Policy (CEP). Our CEP Policy includes provisions for members of the armed forces, senior citizens (over 64), bereavement, youth (between 16 and 25), terminally ill individuals, and those with disabilities.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
Service fees will be converted in your local currency on the payment page.
Passenger types = Adult, child, infant.
*Approximate amount
All post-ticketing service fees are non-refundable and are subject to change without notice. Bestfares365 fees, additional fares collected, and other charges are in addition to any airline, hotel, or car rental fees and charges. You will only be charged the final total amount. Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

  1. Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
  2. Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
  3. Special Services - All Services noted are on a Request Basis ONLY and are subject to each Airline's review and approval process along with their fare rules, policies and procedures.

Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request.
Baggage - please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request

Post-Ticketing Service Fees
Applies ToForAmount Per Ticket
Agent Assisted Cancellation 1Cancellation within 4 hours of the reservationWithout cost
Agent Assisted Cancellation 2Cancellation after 4 hours of the reservation and before 12am on the reservation date.AUD 30 For Each Booking
Cancellation & Refunds (beyond 24 hrs)
Air - EconomyAir - Business/First
AgentsCustomersAgentsCustomers
Agent Assisted Cancellation (in AUD)Airline fee + $50Airline fee + $100Airline fee + $100Airline fee + $200
Changes to Existing Tickets (exchange)
Within Same Day before 12amAirline Fee + $50Airline Fee + $100Airline Fee + $60Airline Fee + $120
Withing 10 days before Travel DateAirline Fee + $70Airline Fee + $150Airline Fee + $70Airline Fee + $170
Within 48 Hours Before Travel DateAirline Fee + $100Airline Fee + $180Airline Fee + $90Airline Fee + $200