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Refund Policy

Post-Ticketing Service Fees
Applies To	For	Amount Per Ticket
Agent Assisted Cancellation1	Cancellation within 4 hours of the reservation and before 12 am on the reservation date.	Without cost
Agent Assisted Cancellation1	cancellation made after four hours but before midnight	AUD 25 For Each Booking
Agent Assisted Cancellation1	cancellation after midnight and within 24 hours of the reservation (Australian Web-sites Only)	AUD 25 For Each Booking

Cancellation & Refunds (beyond 24 hrs)
	Air - Economy		Air - Business/First
	Domestic	International	Domestic	International
Agent Assist Cancellation 1 with Future Credit	AUD 50	AUD 50	AUD 100	AUD 100
Agent Assist Cancellation 2 with Refund	AUD 100	AUD 250	AUD 250	AUD 250

Changes to Existing Tickets (exchange)
Within 4 hours	AUD 25	AUD 50	AUD 50	AUD 50
Within 10 days of new travel date	AUD 150	AUD 250	AUD 250	AUD 250
Beyond 10 days of new travel date2	AUD 100	AUD 200	AUD 200	AUD 250

Special Services
Agent Assisted Refund or assistance with obtaining a Future Airline Credit Due any of reasons noted 3 (Our Service fees are applicable upon success, but do not included airline fees)	Misspelled Passenger Name	AUD 50
	Visa/Passport Services	AUD 50
	Baggage Related Service	AUD 25
	No-Show Services	AUD 25
	Denied Boarding Services	AUD 25
	Duplicate Booking Services	AUD 25

Special Discounts are available through our Compassion Exception Policy (CEP). Our CEP Policy includes provisions for members of the armed forces, senior citizens (over 64), bereavement, youth (between 16 and 25), terminally ill individuals, and those with disabilities.

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures

Service fees will be converted in your local currency on the payment page.

Passenger types = Adult, child, infant.

*Approximate amount

All post-ticketing service fees are non-refundable and are subject to change without notice. Bestfares365 fees, additional fares collected, and other charges are in addition to any airline, hotel, or car rental fees and charges. You will only be charged the final total amount.

Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

1. Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

2. Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

3. Special Services - All Services noted are on a Request Basis ONLY and are subject to each Airline's review and approval process along with their fare rules, policies and procedures.

Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID

Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request.

Baggage - please retain all receipts and baggage tags

No- Show - Documentation advising why you were unable to make your scheduled departure will be required

Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required

Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request